System Checkup™ Frequently Asked Questions

• Go to the email account that you entered when you signed up for System Checkup, and look for an email from iolo technologies with the subject line "Please verify your System Checkup account."

• Open the email, and click the text link that says Please click here to verify your email address and enable your account.

• Your browser will launch a new window or tab that opens to a page saying Account Activated. This means that your email and account have now been verified with System Checkup. You may close the window and sign in to System Checkup again.

When you want to manage or make administrative changes to your account (for example, to change your password or email address, or update your service plan), you may be asked for your password again, even if you have already signed in.

This is simply a security precaution to make sure that no other users that share your computer tamper with your account settings without your permission. Please re-enter your account password when prompted.

• Click the link that says Add Time at the top of the System Checkup dashboard.

• Choose the option that says Merge with an existing account, then click Next.

• You will be prompted to enter in the email address and password of the account with which you would like to merge your current account. Fill in the information, then click Merge Accounts.

• You will be prompted to choose which account you would like to keep as your primary account (the other account will be immediately disabled). Select one, and click Merge Accounts.

• Once the two accounts have been successfully merged, the remaining time from the disabled account will be added on to the primary account.

• Start System Checkup, and click Sign Into Your Account.

• On the sign-in screen, click the text link that says Forgot your password?

• On the following page, you will be prompted to re-enter the email address that you used to sign up for your System Checkup account. Enter the address, and click Reset Password.

• You will receive an email from iolo technologies with the subject line "Reset your System Checkup Password."

• Open the email, and click the text link that says Click here to reset your password.

• This link will take you to the Password Reset page, where you will be prompted to type in a new password.

• After typing in and verifying your new password, you will be able to use it to log on to your System Checkup account.

• For your account security, the reset password link may only be clicked once. If you require another link to reset your password:

• Start your software and click Sign In to Your Account.

• Click the Forgot your password? link within the sign in screen to have the system send another email with a new link to reset your password.

• At the top of the System Checkup dashboard, you will see Account: followed by the email address you first used for your login. Click on the email address.

• This will open a pop-up screen titled Manage Your Account. You will be prompted to re-enter your password, then click Sign In.

• You will be taken to a screen that lists your current account settings. To change your email address, click the link that says Change next to your currently listed address.

• You will be prompted to type in your new email address twice.

Often, automatically-generated emails get caught by spam filters. Double-check the spam folders in your email account to see if the confirmation emails got redirected there.

• Click the link that says Add Time at the top of the System Checkup dashboard.

• Choose the option that says Purchase more time, then click Next.

• The next screen, Extend Your Account, will prompt you to sign in using your password. Re-enter it and click Sign In.

• Select a service plan option and click Next..

• Fill out your payment information on the next screen, then click Complete Order.

Note: An Activation Key is optional, and may be used instead of purchasing a Service Plan from within the System Checkup software. If you have purchased an Activation Key from an authorized reseller, please follow these steps:

• Download and run System Checkup. After the scan is complete, click Repair Errors Now.

• Register for an account by entering your name, email address, and creating a password. Click Next.

• On the following page, do not select a service plan: instead, click the text link that says Use Activation Key.

• Enter the Activation Key exactly as shown, then click Next.

• If you receive an error message that says Activation Key does not exist, double-check to make sure that you have typed in the letters exactly as shown. Some common errors are to confuse the letter O with the number 0, or the letter I with the number 1.

• Each Activation Key can only be used once, so if you have already used it you will be informed that you Activation Key is invalid.

Note: An Extension Code is optional, and may be used instead of purchasing additional service time directly from within the System Checkup software. If you have purchased an Extension Code from an authorized reseller, please follow these steps:

• Start System Checkup, run an analysis and then click Repair Errors Now to navigate to the dashboard.

• Click Sign In to Your Account and enter your username and password.

• Click the link that says Add Time at the top of the System Checkup dashboard.

• On the next screen, choose the option that says Use Extension Code, then click Next..

• If you receive an error message that says the Extension Code was not found, double-check to make sure that you have typed in the letters exactly as shown. Some common errors are to confuse the letter O with the number 0, or the letter I with the number 1.

• Each Extension Code can only be used once, so if you have already used it you will be informed that your code is invalid.

• At the top of the System Checkup dashboard, you will see Account: followed by the email address you first used for your login. Click on the email address.

• You will be prompted to re-enter your password, then taken to a menu where you can Manage Your Account.

• To change your service plan, click the link that says Change next to the category marked Schedule. You will be prompted to choose from a dropdown menu of other service plan options. You may also opt to cancel an ongoing service plan.

• To change your billing options, click the link that says Change next to the category marked Payment. Enter your new payment information on the next screen, then click OK.

Once your service period expires, you will still be able to use System Checkup to run scans of your PC, but you will not be able to take advantage of System Checkup's tools to repair any detected errors or clutter. To continue using System Checkup's PC tune-up tools, you will need to renew your service plan.

The advanced analysis and repair functionality of System Checkup depends on a connection to the powerful System Checkup servers, so you need a working internet connection. Double-check to make sure that you computer is connected to the internet, and that your Ethernet cable is plugged in or that your wireless connection is operational. Try visiting another website in your normal web browser to verify internet connectivity

• To use your account on a new computer, go here to download System Checkup onto the new computer, then click the Sign in to your System Checkup account link on your dashboard.

• Once you have signed in to your account, you'll be able to use System Checkup tools to perform the suggested maintenance tasks on the new PC.

If you receive this message, it means that you have used System Checkup on a greater number of computers than are currently authorized for personal use.

If you are no longer using System Checkup on one or more of your computers, you may remove and de-authorize all of your computers at once from your System Checkup account, which will reset the count. Then on the computer you intend to use, start System Checkup and sign in to authorize it in your System Checkup account automatically.

If you do not want to de-authorize any of your computers in your System Checkup account, you may purchase an upgrade service plan to continue to use System Checkup on additional computers. To purchase an upgrade plan, start System Checkup, sign in, and click Add Time. You will be presented with an upgrade service plan if available.

• To use your account on a new computer, go here to download System Checkup onto the new computer, then click the Sign in to your System Checkup account link on your dashboard.

• Once you have signed in to your account, you'll be able to use System Checkup tools to perform the suggested maintenance tasks on the new PC.

If you are no longer using System Checkup on one or more of your computers, you may remove and de-authorize all of your computers at once from your System Checkup account, which will reset the count. It is not possible to de-authorize just a single computer at this time. Note that de-authorizing all computers is only available once per year – please use it carefully.